Contact us

Feel free to contact us on our Telegram @bongsdesign or use the form below.



    Why the name Bong's Design?

    The name "Bong's Design" was chosen based on the Khmer word "Bong," which translates to "brothers," "sisters," "friends," or "peers" in English. This name was selected because it represents the close-knit community and collaborative spirit that we wanted to foster through our design platform.

    By using the term "Bong's" in our name, we aim to create a sense of inclusivity and belonging for all individuals who engage with our platform. We want our users to feel like they are part of a supportive community where they can connect with like-minded creatives, share their work, and grow together.

    "Bong's Design" as a whole is used to represent the designs of the users within the platform. By utilizing the possessive form, it signifies that the showcased designs on the platform belong to the individuals or groups who create them.

    How can I become a creative vendor on your platform?

    Thank you for your interest in becoming a creative vendor on our platform. We're excited to explore potential collaboration opportunities with you. To apply, please follow these steps:

    1. On this page just navigate to the "Contact Us" section.

    2. Fill out the contact form with your name, email phone, company and message.

    3. In the message section, please introduce yourself and provide relevant information about your creative skills, experience, and portfolio. You can also share specific details or examples of the products/services you offer as a creative vendor.

    4. Submit the form by clicking the "ASK A QUESTION" button.

    5. Alternatively, you can also reach out to us directly at Please include the same information mentioned above in your email.

    Once we receive your application, our team will review it and get back to you within 24 hours but it may take up to 48 hours.

    Please note that the selection process for creative vendors is competitive, and we carefully evaluate each application to ensure a high standard of quality and alignment with our brand values. While we strive to respond to every inquiry, we may not be able to accommodate all applicants.

    If your application is successful, we will provide you with additional details about the vendor agreement, commission structure, and any other relevant information. We aim to foster a collaborative relationship with our vendors and create a platform that highlights their unique creativity.

    Thank you once again for considering us as a platform for showcasing your creative work. We appreciate your interest, and we look forward to hearing from you soon.

    If you have any further questions or require assistance, please don't hesitate to reach out to us at

    Can you tell me about #BONGSDESIGN BASIC, PRO MAX, and your SUBSCRIPTION T-shirts?

    At Bong's Design, we understand that different customers have different preferences, needs, and budgets. That's why we offer three different product lines: #BONGSDESIGN BASIC, PRO MAX, and  SUBSCRIPTION T-shirt. Each product line is designed to satisfy different price points and quality requirements.

    1. #BONGSDESIGN BASIC: This product line offers essential features and functionality at an affordable price. It is perfect for those who are just starting out and need a text design with vinyl or have budget constraints but still want access to quality design resources.

    2. #BONGSDESIGN PRO MAX: Our top-of-the-line product line, PRO MAX, offers the ultimate design experience using DTF technology. It includes expanded canvas space features, access to additional canvas color palettes with CMYKW. PRO MAX is ideal for design agencies, businesses with high design demands, or anyone looking for the best that Bong's Design has to offer.

    3. #BONGSDESIGN SUBSCRIPTION T-shirt: Our subscription service brings you the iconic BONGSDESIGN PRO MAX tee, delivered straight to your doorstep on a monthly basis.

    By offering these three product lines, we aim to cater to the diverse needs of our customers. Whether you're a beginner, a professional, or somewhere in between, we have a product line that fits your requirements and budget.

    Where do you source your t-shirts?

    At Bong's Design, we take pride in sourcing our t-shirts through a careful selection process. We work with several local tailors who must meet our high standards for quality and labor practices. Our goal is to ensure that the t-shirts we offer are not only fashionable and comfortable but also ethically produced.

    In addition to partnering with local tailors, we are committed to supporting organizations that have a positive impact on local Cambodian communities. We actively seek out partnerships with organizations that promote sustainability and empower local artisans. By choosing our products, you are not only getting a great t-shirt, but you are also contributing to the betterment of these communities.

    By sourcing locally, we are able to foster economic growth and provide fair employment opportunities within Cambodia. We believe in the value of supporting local businesses and artisans, as it helps to create a sustainable and thriving community.

    If you have any further questions about our sourcing practices or would like more information about the organizations we support, please feel free to reach out to our outreach support team at We are always here to assist you.

    Am I required to read the Terms & Conditions to use the site?

    Yes, it is highly recommended to read the Terms & Conditions before creating your account and using the site. The Terms & Conditions outline the rules and guidelines that govern the use of our platform and protect the interests of our creative artists, copyrighted work, and vendors.

    By reading and agreeing to the Terms & Conditions, you ensure that you understand your rights and responsibilities as a user of our platform. It helps to maintain a fair and secure environment for all users, and it also helps to protect the intellectual property of our artists and vendors.

    The Terms & Conditions provide important information about usage rights, copyright policies, terms, disputes, and other crucial aspects of using our website. They help to establish a transparent relationship between Bong's Design and our users, ensuring that everyone is aware of the expectations and obligations.

    We encourage you to take the time to thoroughly read the Terms & Conditions before using our site. If you have any questions or need further clarification on any aspect of the Terms & Conditions, our customer support team will be happy to assist you.

    I believe my artwork is being used without my permission by a customer or vendor

    If you believe that a user or vendor on our platform is using your copyrighted artwork without authorization, we take such claims seriously and are committed to resolving them promptly. We have a dedicated Copyright Claims department to assist with these matters.

    To report a copyright infringement claim, please contact us at When filing a claim, please provide the following information:

    1. Your full name and contact information.

    2. A description of the copyrighted work being infringed, including any relevant registration or identification numbers.

    3. The location (URL) on our website where the infringing material can be found.

    4. A statement confirming that you genuinely believe that the use of the copyrighted work is not authorized by you, the copyright holder, or the law.

    5. A statement attesting that the information provided in your claim is accurate and, under penalty of perjury, that you are the copyright holder or authorized to act on their behalf.

    Once we receive your claim, our Copyright Claims department will initiate an investigation into the matter. We may request additional information or documentation from you to support your claim. Rest assured that we will work diligently and impartially to resolve the issue.

    Please note that while we strive to resolve copyright infringement claims promptly, each case may require a different amount of time depending on the complexity of the situation. We appreciate your patience and cooperation throughout the process.

    As always, if you have any further questions or concerns about copyright infringement or any other matter related to intellectual property rights, please don't hesitate to reach out to us at

    Will I receive the same product that I see in the picture?

    We strive to provide accurate and high-quality product images on our website. However, please note that due to various factors such as individual screen settings and lighting conditions, there may be slight variations in color and appearance between the product images and the actual item you receive.

    It's important to keep in mind that each item we offer is unique and customized according to your preferences. Since our products are customizable, there will be variations from the pictures shown on our website. While we make every effort to provide accurate representations of the product, the customization options chosen by each customer may result in slight differences in appearance.

    If you have specific concerns about color accuracy or any other aspect of the product, we encourage you to reach out to our customer support team before placing your order. We'll be happy to provide you with any additional information or assist you in making an informed decision.

    We value your satisfaction and want you to be thrilled with your purchase. If you receive an item that significantly deviates from what was depicted on our website, please let us know, and we'll do our best to resolve the issue promptly.

    NOTE: Bong's Design AI T-shirt model, Bong Visal, is not a real person and is not included. His bottom clothing (underwear, pants and shorts) displayed on the model are representations of clothes that you could match with your new Bong's Design T-shirt that you are purchasing and are not included with your purchase.

    Thank you for your understanding and support. We appreciate your trust in our craftsmanship and look forward to creating a unique and beautiful item just for you!

    When will my item ship?

    At Bong's Design, we strive to ensure prompt order processing and shipping. After your payment is verified, we aim to ship your item within 36 hours. However, please note that during peak times or busy periods, such as holidays or sales events, it may take up to 72 hours for your item to be shipped.

    Our team works diligently to process and fulfill orders as quickly as possible, while also maintaining a high level of quality control to ensure your complete satisfaction. We understand that receiving your item in a timely manner is important to you, and we appreciate your patience during peak times when order volumes may be higher than usual.

    During the order process, we want to assure you that we will keep you informed with two notifications. Firstly, you will receive a notification once we receive and start processing your new order. Secondly, when your item is shipped, you will receive another confirmation to keep you updated.

    If you have any further questions about the shipping process or need more specific information regarding your order, please don't hesitate to reach out to our customer support team at We are here to assist you and provide any additional help or updates you may need.

    Thank you for choosing Bong's Design, and we appreciate your understanding and cooperation during peak times.

    Where can I view my sales receipt?

    To access your sales receipt, simply log in to your account on our website. Once logged in, navigate to your account dashboard. You can find the account dashboard by clicking on the 'My Account' link in the side navigation menu.

    Within your account dashboard, locate the 'ORDERS' section. Here, you will find a list of all your past orders. Click on the specific order for which you would like to view the sales receipt.

    Alternatively, you can access your sales receipt directly by using the following link:

    By using either method, you will be able to view and download your sales receipt for your records.

    If you encounter any difficulties or have any further questions about accessing your sales receipt, please feel free to reach out to our customer support team at We are here to assist you and provide any necessary assistance.

    Thank you for choosing Bong's Design, and we hope this information helps you easily access your sales receipts!

    Supported Browsers\Systems for the Online Design Studio

    At Bongs Design, our Online Design Studio is optimized for use on Desktop Chromium-based browsers. We recommend using:

    1. Google Chrome (latest version)

    2. Microsoft Edge (Chromium-based)

    3. Mozilla Firefox (latest version, minor compatibility issues possible)

    While other browsers may work, we can't guarantee the same performance. Keep your browser updated for better compatibility and security.

    Mobile Device Usage:

    Although our Online Design Studio was primarily developed for desktop use, it can also be utilized on mobile devices for those moments of on-the-go creativity. However, please note that in situations where you need to access the studio on your mobile device, the user interface and experience may differ slightly from the desktop version, and some features might not be fully supported. Therefore, using a desktop system is still the preferred method of accessing our studio for the best experience and full functionality.

    Contact our support team at for any questions or issues. Happy designing!

    I'm having trouble with the online designer, do you offer other ways to order?

    If you're experiencing difficulties with our online designer, don't worry! We understand that technology can be frustrating at times. At Bong's Design, we're here to make sure you can still place your order smoothly.

    We offer an offline ordering service through our email or Telegram channel (

    To place an order offline, simply follow these steps:

    1. Visit our website and find the product you want to order.

    2. Select the options you would like and take note of the Unique Product Code (UPC) mentioned on the product page.

    3. Email or Head over to our Telegram channel (

    4. Send us a message with the UPC and include your design preferences, specifications and files.

    5. Our dedicated team at Bong's Design will assist you in creating a custom design offline.

    Please keep in mind that offline ordering may take slightly longer than using the online designer, as it involves manual processing. However, rest assured that we prioritize quality and attention to detail in every order we handle.

    If you have any questions or need further assistance, feel free to reach out to us through our Telegram channel ( or We're here to help!

    Thank you for choosing Bong's Design, and we appreciate your understanding.

    Where can I find my saved designs?

    For products that allow online saves, to access your saved designs, simply go to your account dashboard and click on the "Designs" button. You can reach this section by logging into your Bong's Design account and navigating to the dashboard.

    How can I return an item?

    At Bong's Design, we take pride in creating custom-made and personalized items tailored specifically to your preferences. Due to the unique nature of these products, we do not accept returns or offer refunds unless there is a manufacturing defect or an error on our part.

    1. In such cases, please reach out to our customer service team at within 24 hours of receiving the item.

    2. Provide your order details and explain the issues you are experiencing.

    3. Our team will review your request and assess what is possible.

    We understand that mistakes can happen, and if we have made an error with your order, we sincerely apologize.

    Do you have a retail location?

    Thank you for your interest in our products! We are an online-based business and do not have a physical retail location at this time. However, we do occasionally participate in pop-up events where you can see, touch, and purchase our products in person.

    To stay updated on our pop-up events and other exciting happenings, we recommend joining our mailing list. By subscribing, you'll receive regular email updates about our upcoming appearances, new product releases, exclusive promotions, and more.

    In the meantime, our online store is always open, offering a convenient and secure way to browse and purchase our products from the comfort of your own home or work. We strive to provide detailed product descriptions, high-quality images, and excellent customer service to ensure a seamless online shopping experience.

    If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer support team at We're here to help!

    Thank you for your understanding and support. We hope to meet you at one of our pop-up events soon!

    Will you restock items indicated as “out of stock?”

    In the case of items indicated as "out of stock," Bong's Design understands the importance of customer satisfaction and aims to provide the best possible service. While some items may be limited in quantity or part of a limited edition release, Bong's Design offers our Wishlist feature on our platform to keep customers informed.

    If an item is currently out of stock, you can add the item to your Wishlist. This feature allows you to stay updated on the availability of your desired items, giving you the opportunity to make a purchase once they are restocked.

    It is important to regularly check your email inbox, including any spam or promotions folders, to ensure that you don't miss any notifications from Bong's Design. If you have any further questions regarding restocking or the availability of specific items, please reach out to Bong's Design's customer support team, who will be happy to assist you with more detailed information.

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